This amounts to an average of 580 complaints per day and highlights the platform’s growing popularity among consumers, surpassing the volume of complaints handled by the Electronic Complaints Book.

The category with the most complaints is ‘Mail, Transport and Logistics,’ was followed by ‘Communications, TV and Media.’ Among the most searched brands are Digi Portugal, E-REDES, IHRU, MEO, NOS, CTT, and Uber Eats.

From January 1 to June 30, 2025, the portal recorded 104,926 complaints, up from 94,484 in the first half of 2024. This steady growth demonstrates Portuguese consumers’ trust in the platform, which serves as a public space to share experiences and find solutions.

In the first half of 2025, the Mail, Transportation and Logistics category remained the most complained about, representing 11.16% of the total, followed by the Communications, TV and Media categories (11.08%), Services and Public Administration (9.67%) and Shopping, Fashion and Jewellery (6.52%).

In terms of resolution effectiveness, Hypermarkets and Supermarkets stand out positively, with a resolution rate of 79.17%, followed by Mail, Transportation and Logistics (74.48%) and Water, Electricity and Gas (72.10%).

“The data from this semester once again demonstrate a clear trend of consumers migrating to more participatory and effective channels, such as Complaint Portal,” says Pedro Lourenço, founder of the platform, emphasising: “The strength of our community lies in the visibility and impact of public sharing, which generates value for both consumers and brands, which, by acting on complaints, strengthen their reputation and promote relationships of trust. We are a civic, close, participatory, and effective channel that, for 16 years, has been fulfilling a purpose: bringing consumers and brands closer together.”